Returns & Exchanges
At GIBBON, we want to ensure you have the right gear for your peak performance. If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Place the unused items in their original packaging with all tags attached to ensure a smooth inspection process.
Attach Shipping Label
Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing